Privacy Policy

Last updated: May 1, 2026

NotYourAvgMedia LLC
Crossville, Tennessee
Phone: (865) 339-9200
Email: [email protected]

1. Introduction

NotYourAvgMedia LLC ("we," "us," or "our") operates the website notyouravgmedia.com and provides real estate media production services including videography, drone photography, HDR photography, agent branding, 360° virtual tours, and related creative services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our booking system, or engage our services.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

Name (first and last)
Email address
Phone number
Property address (for scheduled shoots)
Preferred shoot dates and scheduling notes
Payment information (processed securely by our third-party payment processor, Helcim)

Automatically Collected Information:

Browser type and version
IP address
Pages visited and time spent on pages
Referring website or source
Device type and operating system

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your media production bookings
Schedule and coordinate photo/video shoots
Process payments through our secure payment provider
Communicate with you about your booking, including confirmations, scheduling, and delivery of completed media
Send you SMS/text messages related to your booking status, appointment reminders, and shoot coordination (with your consent)
Respond to your inquiries and provide customer support
Improve our website, services, and customer experience
Send promotional communications about our services (only with your opt-in consent)

4. SMS/Text Messaging

If you provide your phone number and consent to receive text messages, we may send you:

Booking confirmations and appointment reminders
Shoot coordination messages (arrival times, access instructions)
Media delivery notifications
Responses to your inquiries

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text message. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any services. We will never share your phone number with third parties for their marketing purposes.

5. Payment Processing

All payment transactions are processed through Helcim, a PCI-DSS compliant payment processor. We do not store your full credit card number, CVV, or other sensitive payment card data on our servers. Payment information is transmitted directly to Helcim's secure servers for processing. Please review Helcim's Privacy Policy for details on how they handle payment data.

6. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party services that help us operate our business (payment processing via Helcim, customer management via GoHighLevel, website hosting via SiteGround). These providers are contractually obligated to protect your data.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Business Protection: To protect the rights, property, or safety of NotYourAvgMedia LLC, our clients, or others.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. These include encrypted connections (SSL/TLS), secure payment processing, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records and associated media files are retained for a minimum of 12 months after service delivery. You may request deletion of your data at any time by contacting us.

9. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time
Opt out of SMS/text messages by replying STOP
Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, contact us at [email protected] or call (865) 339-9200.

10. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our content. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

11. Third-Party Links

Our website may contain links to third-party websites and services (social media platforms, payment processors, etc.). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website and services after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

NotYourAvgMedia LLC
Email: [email protected]
Phone: (865) 339-9200
Crossville, Tennessee